Shipping policy

WHEN WILL MY ORDER SHIP? 
We’re experiencing a higher-than-usual volume of orders. Most ship within 7-10 business days from our distribution center. You’ll receive a confirmation email with tracking details as soon as your order is on the way. 

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER? 
Most packages arrive within 5–7 days after shipment. Tracking information will be available in your online account or email once your order has shipped. 

CAN I RETURN MY ORDER? 
No, all sales are final. 

HOW CAN I CANCEL MY ORDER? 
Once submitted, orders cannot be cancelled. 

WHAT IF I ONLY RECEIVED PART OF MY ORDER? 
Some items may ship separately. Please check your online account for the most up-to-date details on which items have shipped, and which are still being prepared. If we are unable to fill your order, a refund will be issued.

HOW DO I CONTACT CUSTOMER SERVICE? 
If you need further assistance, please email us at service@sundanceliving.com.  With limited staff, responses may take 48 to 72 hours.  To help us best assist you, please include your name, phone number, and order number if available.  Sending one message is best, it ensures we can get back to you faster.